Privacy Policy

1. Introduction

Welcome to Reboot Inc ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you use our services or visit our website at rebootmedia.net.

Our services include: professional website design and development for local businesses, SEO (search engine optimization), AEO (answer engine optimization), Google Business Profile management, and ongoing website maintenance plans.

This policy applies to both our direct clients (businesses that engage us for services) and to visitors of rebootmedia.net. We do not sell, rent, or trade personal information.

2. Information We Collect

From Our Clients:

• Business Information: Company name, contact name, email address, phone number, physical address, and industry type
• Payment Information: Billing details processed through our secure payment processor; we do not store full card numbers
• Project Assets: Text, logos, images, and other materials you provide for website development
• Communication Records: Emails and project-related correspondence
• Website Performance Data: Analytics from your live website (visitor traffic, search rankings, lead counts) used to monitor and improve your site

From Visitors to rebootmedia.net:

• Inquiry Information: Name, email, phone number, company, and message submitted through our contact or lead forms
• Device and Usage Information: Browser type, IP address, device type, pages visited, and time spent — collected via Google Analytics
• Cookies: Session and analytics cookies as described in Section 8

From End Users of Client Websites:

When we build websites for our clients, those websites may include contact forms. Information submitted through those forms (such as name, email, phone, and service inquiries) is collected on behalf of our client and transmitted to the client via Airtable. Reboot Inc acts as a data processor for this information; our client is the data controller.

3. How We Use Information

Client Information Is Used To:

• Design, develop, launch, and maintain websites and digital assets
• Implement SEO and AEO optimization on your behalf
• Manage your Google Business Profile at your direction
• Process payments and issue invoices
• Communicate about your project, deliverables, and service updates
• Monitor website performance and report results to you

Visitor Inquiry Information Is Used To:

• Respond to your questions and assess your project needs
• Send a proposal or quote
• Follow up on your inquiry

Analytics Data Is Used To:

• Understand how visitors use rebootmedia.net so we can improve it
• Measure the effectiveness of our marketing

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We share data only in the following circumstances:

Service Providers (Limited to What They Need):

• Cloudflare: Website hosting, CDN, and security services
• Airtable: Lead and contact form data routing for client websites
• Google Analytics: Aggregated visitor analytics for rebootmedia.net and client websites (where applicable)
• Payment Processor: Billing and transaction processing; we do not retain full card numbers
• Email Delivery: Transactional email service for form notifications and project communications

Legal Requirements:

We may disclose information when required by law, subpoena, court order, or to protect our rights, property, or the safety of our users.

Business Transfer:

If Reboot Inc is acquired, merged, or sells substantially all of its assets, client data may be transferred to the successor entity. We will provide notice before such transfer takes effect.

5. No Guarantee of Search or AI Outcomes

As part of our SEO and AEO services, we optimize your website and online presence to improve visibility in search engines (such as Google) and AI-powered answer engines (such as ChatGPT, Claude, and Perplexity). However, search rankings and AI recommendations are determined by third-party platforms outside our control.

We do not guarantee any specific search engine ranking, AI recommendation frequency, traffic volume, lead count, or revenue outcome. Any analytics data or performance reports we share are informational and reflect past performance only. Past results do not guarantee future outcomes.

We collect and process performance data solely to help improve your website and online visibility — not to support any implied warranty of results.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: SSL/TLS encryption for all data in transit; encrypted storage for sensitive information
• Access Controls: Internal access to client data is restricted to personnel who need it to deliver your services
• Secure Infrastructure: Hosted on Cloudflare's enterprise-grade platform with DDoS protection and WAF

While we implement reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of information you transmit to us or that we store. In the event of a data breach affecting your information, we will notify you in accordance with applicable law.

7. Data Retention

Client Data:

• Project and communication records: Retained for the duration of our engagement plus 12 months
• Financial and billing records: 7 years, as required for tax and legal compliance
• Website assets (images, copy, files): Retained while your website is live with us; exported or deleted within 60 days of service termination upon request

Visitor and Lead Data:

• Contact and lead form submissions: Retained for up to 24 months, or until you request deletion
• Google Analytics data: Subject to Google's standard 26-month retention policy
• Cookies: Session cookies expire when you close your browser; analytics cookies persist up to 1 year

You may request deletion of your personal data at any time, subject to our legal retention obligations (e.g., financial records).

8. Cookies and Tracking Technologies

rebootmedia.net uses the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics 4 — collects anonymized data about pages visited, session duration, and traffic sources to help us improve our site

You can control or disable cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use this website. Websites we build for clients may include their own cookie usage, which is governed by each client's privacy policy.

9. Your Data Rights and Choices

All Users:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request removal of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us

California Residents (CCPA/CPRA):

• Right to know what personal information is collected and how it is used
• Right to opt out of sale — we do not sell personal information
• Right to delete personal information
• Right to non-discrimination for exercising your privacy rights

EU/UK Residents (GDPR/UK GDPR):

• Rights to access, rectification, erasure, restriction, and portability of your personal data
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is consent-based

Our legal basis for processing is typically contractual necessity (fulfilling our service agreement) or legitimate interests (improving our services). We will respond to rights requests within 30 days. To submit a request, contact us using the information in Section 12.

10. Third-Party Links and Services

Our website and the websites we build may contain links to third-party websites (such as Google, social media platforms, or review sites). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Google Business Profile management is performed using your Google account credentials at your direction. We access only the data necessary to fulfill the specific services you have requested.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected such information, please contact us immediately.

12. International Data Transfers

Reboot Inc is based in Las Vegas, Nevada, USA. Your data may be processed in the United States or in other countries where our service providers (such as Cloudflare and Google) operate. We ensure that appropriate safeguards are in place for any international data transfers, including reliance on Standard Contractual Clauses where required under GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry practices. We will post the updated policy on this page with a revised effective date. For material changes, we will notify active clients by email at least 14 days before the change takes effect. Continued use of our services after the effective date constitutes your acceptance of the updated policy.

14. Contact Us

For data deletion requests, privacy rights inquiries, or security concerns, please use "Privacy Request" as your subject line.